AI Agent

An AI agent is a program that can collect data, analyze it, and take actions on its own to complete tasks or solve problems. Unlike traditional software, it doesn’t just follow fixed instructions—it can reason, plan, and learn from experience. For example, a customer support bot can answer questions, learn from feedback, and improve its responses over time.

• AI agents can:
  • Make decisions without human input
  • Adapt to new information
  • Collaborate with other agents for complex tasks

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Understanding AI agents is key to leveraging artificial intelligence for automation, efficiency, and innovation. They enable businesses to handle complex, dynamic tasks with minimal human intervention, freeing up time and resources for more strategic work . Knowing how they work helps you choose the right solutions for your needs.

AI agents are used to automate tasks that require decision-making and adaptability. In business, they can handle customer inquiries, automate data analysis, or manage workflows. For example, an AI agent in a contact center can resolve customer issues by asking questions, searching documents, and providing solutions—all without human help.

Steps to use an AI agent:

• Define the task or goal
• Train the agent with relevant data
• Deploy it to interact with users or systems
• Monitor and refine its performance as it learns

A retail company uses an AI agent to manage inventory. The agent monitors stock levels, predicts demand based on sales data, and automatically orders new products when supplies run low. It adapts to seasonal trends and learns from past sales, ensuring shelves are always stocked and reducing manual workload for staff.